Technical Support

First get the movie file to your hard drive. Right click on the movie link and select "save target as" (IE), "Save Link Target As" (Netscape), "Save Link. AS" (Firefox), now save it to a folder on your hard drive.

During our transition to High Definition the website contained multiple Video formats.  You may have run across them, if you had any trouble playing them we have listed possible solutions for Windows and MAC users below.

In future all your HD content will be in DivX Hd format, and all our standard definition content will be in WMV.

If you are running Windows XP then you should download and install Media Player 11 for XP It may not fix your problems out right but its much better at finding the appropriate codec to decode various video file formats

HD Minimum Requirements

In order to smoothly playback HD content regardless of format your computer must meet certain minimum requirements.

Windows HD Requirements (to play 720p video)

  • Minimum Configuration
  • Windows XP
  • Windows Media Player 9 Series
  • 2.4 GHz processor or equivalent
  • 384 MB of RAM
  • 64 MB video card
  • 1024 x 768 screen resolution
  • 16-bit sound card Speakers

Apple HD Requirements (to play 720p video)

  • 1.8 GHz PowerMac G5 or faster Macintosh computer;
  • 1.83 GHz Intel Core Duo or faster
  •  At least 256MB of RAM
  • 64 MB or greater video card

DivX and DivX HD Support

Windows Users:

MAC Users:

  • Download and install the MMAC DivX Codec
  • If that didn't work then download and install a href="http://www.videolan.org/vlc/download-macosx.html \n\nThis file was not retrieved by BackStreet browser, because it is addressed on a domain or path outside the boundaries set for its Project. \n\nDo you want to open it from the server?'))window.location='http://www.videolan.org/vlc/download-macosx.html'" target=blank>MAC VLC media player

WMV and WMV HD Support

Windows Users:

MAC Users:

HD Mpeg Support

Windows

MAC Users:

Enable Playback with Additional Codecs

Simply put a codec is method your computer uses to decode a video file. Which is one of the reasons we consistently suggest VLC it uses its own internal methods to decode videos. Installing additional codecs will change the methods used by your computer to decode videos. This can be a good thing because it can enable playback in your favorite media player, the one your used to using.

However additional codecs might negatively affect the way your computer decodes existing file formats.  Its for this reason that if you decide to follow these steps, please do so at your own dissertation.  We take no responsibility for how these suggestions affect your computer nor will we provide technical support for how your machine behaves after installing these codecs.

Windows

MAC Users: